The following definition is garnered from an organisation in the US called TechTarget
Systems management is the management of the information technology systems in an enterprise. This includes gathering requirements, purchasing equipment and software, distributing it to where it is to be used, configuring it, maintaining it with enhancement and service updates, setting up problem-handling processes, and determining whether objectives are being met. Systems management is usually under the overall responsibility of an enterprise’s Chief Information Officer (CIO). The department that performs systems management is sometimes known as management information systems (MIS) or simply information systems (IS).
We like to regard ourselves as your ‘Virtual Systems manager‘ in as much as no small business can afford full time IT support and management staff. Quite often this role is left to the owner or a willing, but untrained, employee. This scenario can work reasonably well until push comes to shove and a major problem halts production. It also promotes a situation where IT systems development is left totally unplanned & unstructured, making systems usage cumbersome and inefficient, which in turn leads to a reduction in an organisation’s profitability.
We haven’t ‘productised’ our service because we have found that all our clients have differing needs in terms of required types and levels of management.
We’re here to help with …
- Procurement advice & personal shopper service
- Remote Management & Reporting
- Remote Support
- On-site Support